Troubleshooting FAQ

Modified on Wed, 3 Jan at 8:29 AM

1) "Meeting occurred in the past" message is shown on the meeting details page. How can I reschedule/cancel that meeting?

This message is shown only for past meetings. A meeting can be rescheduled or cancelled any time before the start of (start date & time) meeting. Post that it’s not possible. Its a standard behavior. You can modify this behavior. Check field "Restrictions on Rescheduling and Cancellation" in the invitee preferences tab of meeting type customization. Check this help page to know more.

2) I canceled the appointments directly in my calendar, but Leadmonk still shows it as the upcoming appointment. Why is this inconsistency?

Appointments scheduled using the Leadmonk app, have to be canceled/rescheduled using the appointment link generated by Leadmonk app so that changes are reflected at the App level. This link can be found in the meeting invite, notification emails, and notification text messages.

3) I rescheduled the appointments directly in my calendar, but Leadmonk still shows it in the earlier scheduled time. Why is this inconsistency?

Appointments scheduled using the Leadmonk app, have to be cancelled/rescheduled using the appointment link generated by Leadmonk app so that changes are reflected at the App level.

4) My invitee sees the message "Page not found. Please contact your meeting host to schedule a meeting." when he clicks on the shared scheduling link. Why is this so?

This can be due to any of the below reasons:

Scheduling URL is invalid. Check for any typos.
You changed the meeting type URL in your Leadmonk account, but your invitee has an old URL.
Meeting Type linked to that Scheduling URL is either deleted or disabled in your Leadmonk account.
Your Leadmonk account may be deleted.

5) My invitee sees the message "No available dates in a current month" on the scheduling page for the current month and next month.

This can be due to any of the below reasons:

Check your availability profile settings to make sure there are available timings are accurate.
Check the "Date range invitees can schedule" field value and the "How much heads up should invitee give" field value.

If you set 1 day for the "Date range invitees can schedule" field and if you set 1 day for the "How much heads up should invitee give" field, then invitees cannot see any available slots.
Make sure the "Date range invitees can schedule" field is always higher than the "How much heads up should invitee give" field value.

7) My invitee sees the message "Link expired. Please contact your meeting host to schedule a meeting" when he clicks on the shared scheduling link. Why is this message shown to him?

You have shared the "Single-use link" with your invitee and using that link only one meeting can be scheduled at any point in time. Check whether your invitee is trying to schedule a second meeting, or you had shared the same link with your invitee using which some other invitee has already scheduled a meeting. The best practice is to click the "Copy Single-use link" button to copy the new single-use link every time while sharing it with your invitees.

8) Not receiving email sent from Leadmonk.

Check this page to know the steps to troubleshoot this issue.

9) While enabling Collective meeting type, I am getting error message "User is not part of a team"?

Team is a pre-requisite to make use of Collective meeting type. You get this error if the team is deleted in your Leadmonk account. Please go to "Admin Management" page and create a team. Then try enabling collective meeting type.

10) Why do I see "Page not Found" message whenever I try to open the booking page URL?

You see that message for one of the below reasons:

the URL is invalid. Check the URL again. If you have changed the booking page URL, refresh the Leadmonk app once, copy the booking page link and try again
There are no event types (One-on-One, or Group event types) in your account. Booking page will be shown if at least one event type exist.

11) Why Round Robin event type is not shown in the user booking page URL?

A Round Robin meeting type has its own URL. As its a team related meeting type, it is not part of any particular user booking page. You will find its URL in the meeting type itself. Copy that URL to share it with your invitees.

12) Why Collective event type is not shown in the user booking page URL?

A Collective meeting type has its own URL. As its a team related meeting type, it is not part of any particular user booking page. You will find its URL in the meeting type itself. Copy that URL to share it with your invitees.

13) You are getting error message "Missing permission for calendar. Please ensure to enable calendar permissions during calendar linking" while connecting your Google/Outlook calendar?

You will see below error if you don't give the required permissions to Leadmonk while connecting a calendar in your Leadmonk user account.

While connecting Google Calendar to your Leadmonk account, you may get a popup as show below asking for permission to manage your calendar. If you see this popup, please select the highlighted checkbox to give permission to manage appointments (schedule/reschedule/cancel meetings) in your calendar. If you don't select this checkbox, you get an error message saying "Missing permission for calendar. Please ensure to enable calendar permissions during calendar linking".

14) I see availability mismatch on my booking page. Its showing some slots as free even though I have meetings in those appointment slots in my Google/Outlook calendar

Check the below reasons if you have not selected 'Standalone' option for availability check in meeting type customization of Leadmonk. The “Standalone” option lets the meeting type behave as a standalone calendar to manage free/busy availability instead of the connected calendar(s).

There are several reasons why an availability mismatch may occur.

One reason could be, the appointment you see in your calendar is in sub-calendar. If yes, check whether you have enabled sub-calendar availability check in your Leadmonk account. Sub-calendars support is available in Leadmonk for both Google and Outlook calendars to check availability and add appointments. Check this help page to know more.

Second reason could be, the appointment you see in your calendar is marked as free/tentative. Leadmonk considers events marked as free/tentative as available slots to take new appointments. Check this help page to know about advanced Outlook Calendar Settings for free/busy availability check.

Third reason could be that there is a time zone mismatch between your calendar and Leadmonk. Make sure that the time zone settings in your calendar and Leadmonk are the same.

Fourth reason could be that there are conflicting events in your calendar during the time slot you are trying to book. Check your calendar to see if there are any overlapping events during the time slot you are trying to book. If there are, you may need to reschedule one of the events or adjust the duration of the appointment.

Lastly, there could be a technical issue with the integration between your calendar and Leadmonk. Try disconnecting and reconnecting your calendar to Leadmonk, or contact Leadmonk support for assistance in troubleshooting the issue.

Check these help pages to know more: