User roles and permissions

Modified on Wed, 27 Dec, 2023 at 1:39 PM

TABLE OF CONTENTS



Roles allow you to create special privileges and profiles that specify what a user can see and do within Leadmonk booking software. These roles help you to implement better segregation of duties. They're especially useful for larger teams, where there are different groups of employees trying to handle different areas.


By default, Leadmonk lets you choose between 4 roles for your team members:

  1. User: Can manage personal meeting types and appointments.
  2. Team Admin
    • has ‘User’ role permissions.
    • In addition to that, users with this role can modify the team settings, add or remove users from the team, manage team event types, and view team appointments. 
    • Suitable for team leads or team managers those who need to manage a set of team events or a team booking page, oftentimes for cross-departmental scheduling
  3. Admin
    • Has Team admin role permissions. 
    • In addition to that, users with this role can add users to the org or remove users from the org.
    • Can create team, delete team, add users to team and remove users from team.
    • Can view the appointments of all users. 
    • Cannot delete the organization in Leadmonk.
    • Suitable for IT admins or those who want full control over all Leadmonk users
  4. Owner
    • Has admin role permissions. 
    • In addition to that, this user can create an organization and delete the organization.
    • Suitable for Business owner, IT admin, or the person creating the Leadmonk account.
  5. Guest:
    • Can manage personal meeting types and appointments. But has no visibility on other organization member details. This role is relevant only when you don't want to show other organization members details such as name and email.

 


PermissionsOwnerAdminTeam AdminUserGuest
Create an OrganizationY



Delete an OrganizationY



Add User to OrgYY


Remove UserYY


Create Team PageYY


Delete Team PageYYY

Update Team Page InfoYYY

Add or Remove users from TeamYYY

Manage Team Event typesYYY

View Team event typesYYYYY
Manage Shared Event typesYYY
Can manage only the shared events he/she is part of
Can manage only the shared events he/she is part of
View all usersYYYY
View all users appointmentsYY


View Team appointmentsYYY

Roles Management in the organizationYY


Role Management in the teamYYY

User WorkflowsYYYYY
Org WorkflowsYY


Org BrandingYY


Manage BillingYY


Router featuresYY


Analytics PageYYY



How to assign a role to a team member

Each time you add a new team member to your Leadmonk organization, user will be added with default role as 'User'. 



Once the user accepts the invite to join the organization within Leadmonk, you can assign any role to that team member. To edit the role, click on the edit icon shown in-front of that team member in the below image.

 


When owner tries to assign roles to a team member, below roles are available. If you assign 'owner' role to a team member, then the current owner in the organization will be downgraded to 'admin' role as there can only be one user with this role in an organization.


If admin tries to assign roles to a team member, then only 'admin' and 'user' roles are available. Organization can have any number of users with 'admin' or 'user' role, but there can only be one user with 'owner' role.



How to make an user as Team admin

Only owner or admin can create a team. Whoever creates the team, they automatically becomes part of the team with 'Team Admin' role. Go to the team you want to edit. There you look for red color highlighted icon (as shown in the below image) to make a team member as team admin. Team can have any number of admins. Admins can manage team event types and add/remove users from the team.

 


Click on the red color highlighted icon as shown in the below image to remove the admin permission from a team member. You can not do this team role change for org owner or org admin as they are default admins of team.


Other Help Pages

How to create organization (workspace) within Leadmonk

How to set up your team booking page

How to view team page and create team event types

How to create organization level branding

How to set up shared event types


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