Appointment Booking notifications

Modified on Sun, 28 May 2023 at 05:35 PM

TABLE OF CONTENTS

How notifications work
What email address is used to send the notification?
Notifying invitees about changes to scheduled events
Which notification works best for you?
How do I change notification type for my events?

When a customer schedules an appointment with you through our platform, we will automatically send both you and your invitee a notification with all the booking details.

By default, Leadmonk offers two types of notifications to choose from:

Calendar Invitation (most common)
Email Confirmation

Both options provide detailed information about the booking, including date, time, location, and any additional notes or instructions.

To help you decide which notification type works best for you, we've created the following tables to outline some of the differences between calendar invitations and email confirmations. Take a look at the information below and choose the notification option that works best for you. If you have any questions or concerns, please don't hesitate to contact our support team for assistance.

Note: If you're looking for information about email reminders, follow-ups, text notifications or Workflows, check our workflow feature.

How notifications work

	Calendar Invitations	Email Confirmations
What happens	Your calendar creates an event, and your invitee is added as an attendee.	Leadmonk creates an ics file that is automatically sent to you by email.
What your invitee receives	Your invitee receives a calendar invitation from your calendar.	Your invitee receives an email confirmation with an event file (ics file) that can be added to their calendar.

What email address is used to send the notification?

The send-from and reply-to email depends on your notification type.

	Calendar Invitations	Email Confirmations
Email address used for sending	Calendar invitations will be sent from the email address associated with the calendar you've connected.	Email confirmations will be sent from notify@notify1.leadmonk.io
Email address invitees can reply to	Replies will go to the email address associated with your calendar.	Replies will go to the email no-reply@notify1.leadmonk.io

Notifying invitees about changes to scheduled events

If you need to change anything on your calendar event, like location, you'll need to use calendar invitations for your invitee to see the change.

	Calendar Invitations	Email Confirmations
Invitee will receive changes to calendar event	YES, since your invitee is listed as an attendee on the calendar event.	NO, since your invitee has added a separate event (ics) file to their calendar.

Which notification works best for you?

When it comes to notifying invitees about your upcoming meetings, calendar invitations are typically the most straightforward option. However, it's worth taking a look at the lists below to see if there are any special cases where you might want to opt for an alternative notification method.

When it's best to use calendar invitations

You use the following calendars: Google, Office 365, Outlook.com, or Exchange
You need to make changes to the event on your calendar, and you want those changes to send to your invitee.
You want calendar invitations to send from your calendar account, rather than from notify@notify1.leadmonk.io.

When it's best to use email confirmations

You're using an iCloud calendar, the Outlook plug-in, or no calendar.
You're hosting a group event, which will default to an email confirmation.

How do I change notification type for my events?

Leadmonk automatically chooses a notification type based on your connected calendar or event type. Most of the time, you won't need to adjust this setting and can leave it as-is. If you'd like to change your notification type, follow the instructions in one of the lists below.

How do I change a notification type to calendar invitations

To change the notification type for an event to calendar invitations:

Navigate to the desired event type.
Go to 'Notification preferences' tab.
Under Email Invitations, Select Switch to calendar invitation.
Select Save.

How do I change a notification type to email confirmations

To change the notification type for an event to email confirmations:

Navigate to the desired event type.
Expand Notifications and Cancelation Policy.
Under Calendar Invitations, Select Switch to Email Confirmations.
Select Save & Close.